RETURNS & EXCHANGES
We at RoomStory.com strive to make your shopping experience seamless, enjoyable, and stress-free, and therefore try our best to ensure that every product you order is in top condition before it leaves our warehouse. However, at times things are beyond our control and thus we offer the following return policy.
Items can be returned if:
A) The product is damaged, defective or has any other problem
In such a case, we will replace the product for you free of cost. You need to only inform us within 48 hours of receiving the product, and we will schedule a pick up, and replace the product as soon as possible. In order to successfully complete this process and get your replacement product, you will need to get in touch with Customer Care and follow the terms and conditions mentioned below. In case the product is out of stock or is irreplaceable, we will offer you store credit or refund depending on the product.
B) You are not satisfied with product
If for some reason you are not satisfied with your purchase, we will gladly accept your return as long as it meets the terms and conditions. To avail this policy, please contact our Customer Care within 7 working days of receiving the product and follow the terms and conditions to receive your store credit/refund. While we are happy to provide our services and initiate the pick-up, we request that the shipping costs for the return be borne by the customer. You can either use our pre-approved couriers to dispatch the shipment yourself or you can ask us to initiate the pickup in which case, the shipping costs will be deducted from your refund.
C) Order cancellation
For orders that are cancelled before they have left our warehouse, we will issue a full refund. However if it is already in transit, we cannot issue a cancellation.
Items cannot be returned if
A) They are custom made
B) They are furniture, carpets, or rugs
C) They were purchased during a Flash Sale
TERMS AND CONDITIONS:
- The customer is required to return the item with its original packing including all codes, accessories, manuals, warranty cards, etc. Multi-item packs cannot be returned separately, they should be packed in their original packing. The item should be unused, unwashed, unworn and have its original tags.
- The product return process from the customer has to be started within 7 days after confirmation from us that the replacement is being processed. Once your return request has been placed, it usually takes about 2 or 3 working days to organize a pickup and about 5-6 days for delivery to our warehouse. In case you are shipping the product back on your own (if instructed), the delivery time would depend on your chosen courier.
- We will provide instructions to contact our logistics partner and agree on a pick up time. In some areas where a pickup cannot be arranged, we will request you to ship the item using a pre-approved provider with a tracking mechanism (i.e.: AWB Delivery Confirmation).
- If you are shipping the goods on your own we recommend shipping your item back with some sort of tracking (ie: AWB Delivery Confirmation) as we are not responsible for lost or stolen packages. When we receive your return package, we will inspect your item to confirm that it is unused and in original packaging. Only then will we issue your refund, store credit, or exchange. We will send an email to you upon receipt for your records.
- Once we receive your package, our Quality Assurance team will verify and record the details of the damage/ defect and confirm the replacement. We reserve the final right to accept/reject the replacement request based on the condition of the item received from you.
- We reserve the right to refuse items that have been used.
- Store credits may be offered as an option as per our policy. They can be used for any item on RoomStory.com and will remain valid for 365 days from the date of issue. However it is not transferable to another person.
Credit / Debit Cards: From the time your return is approved by our Quality Assurance team as per policy, your refund would be processed and credited to your account (store credit or refund) within 7 working days.
Net-banking: A check will be mailed to you within 15 days from the date of approval of the refund at the address provided in your account.
Cash on Delivery: A check will be mailed to you within 15 days from the date of approval of the refund at the address provided in your account.
- You can call our Customer Care number +011 40564182 to inform us about the issues you have faced and place a return/replacement request.
- Alternatively you can get in touch with us by writing to us at firstname.lastname@example.org
If you do not receive your purchased merchandise within 12 working days of your original order, please contact us immediately
Guidelines for Requesting a Refund, Credit, or Exchange:
- Your request must include the order number, item number, and date of purchase
- Your request must include a specific description of the problem with your item
- Please note in your correspondence if you wish to exchange for another item, like store credit or would like a refund