ORDERING AND SHIPPING POLICY
We will ship your order using the fastest, safest, and most reliable method possible, to provide you with the best delivery experience. We have tied up with reputed courier companies, such as Blue Dart and DTDC, to ensure safe and timely delivery of your products. Roomstory.com provides free delivery on all items if your total order amount is Rs. 500 or more (inclusive of taxes). Else, a delivery charge of Rs. 100 is charged on your order.
- Standard products: for standard items, you will receive you order within 5-10 days from date of order, depending on the location of the delivery. These products will be shipped via air courier.
- Heavy Products: For heavy items, you will receive your order within 7-12 days from the date of order, depending on the location of the delivery. These products will be shipped via surface shipping.
Note: Certain products in the above categories have longer than usual delivery times, as noted on the product description page. Some states within India require additional paperwork or entry permits. These need to be provided by the customer. The shipment can take place only after the receipt of this paperwork.
Tracking Your Order
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package either online on the courier company’s website, or on the phone with them. Most courier companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.
If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us at firstname.lastname@example.org